2437 Raymond SE
Grand Rapids MI 49507
Grand Rapids MI 49507
616.292.2195
PROFILE
♦ MBA and IT graduate with over 10 years customer service experience in education, retail and manufacturing.
KEY ACCOMPLISHMENTS
♦ Improved internal audit scores from 94% to a consistent 99.7 - 100% for a global furniture company.
♦ Created Excel macros (VBA) to save over 20 minutes daily on repetitive reports and routine tasks.
♦ Implemented systems increasing traffic by over 20 customers per hour at a business university.
SPECIALTIES
♦ Workplace efficiencies
♦ Inventory management
♦ Detail Oriented
♦ Database integration
♦ Customer retention and acquisition
♦ Strategic planning
TECHNICAL SKILLS
Operations:MS Office, Excel (VBA), SAP, ERP, Word, Outlook, Power Point, Project, Access, Visio
Design: Photoshop, Illustrator, Maya, Final Cut Pro, XHTML, CSS, Dreamweaver, Flash
Design: Photoshop, Illustrator, Maya, Final Cut Pro, XHTML, CSS, Dreamweaver, Flash
EXPERIENCE
Dec 2009-
present
present
MAXPOINT,
Business Analyst and IT Specialist, Grand Rapids, Michigan
♦ Created and manage processes to improve efficiency within the sales & marketing departments.
♦ Established easy-to-use and manage database system, from the ground up, to improve communications between 300 existing clients, contacts and associations.
♦ Currently managing the development of the firm’s new website.
♦ Established easy-to-use and manage database system, from the ground up, to improve communications between 300 existing clients, contacts and associations.
♦ Currently managing the development of the firm’s new website.
Sep 2009-
Dec 2009
Dec 2009
AMWAY GLOBAL,
Liquidation Assistant, Ada, Michigan
♦ Coordinated projects under intense deadlines to ease scheduled store closing process.
Feb 2008-
Jul 2009
Jul 2009
STEELCASE,
Stockroom Assistant, Multiple Plants, Grand Rapids, Michigan
♦ Directed individual and team-based projects to improve stockroom integrity.
Feb 2006-
Dec 2007
Dec 2007
DAVENPORT UNIVERSITY,
Professional Tutor, Grand Rapids, Michigan
♦ Assisted over 100 students daily in Computer Science, Math, and English.
EDUCATION
Dec 2009
MASTERS,
Business Administration 3.9 GPA, Summa Cum Laude
Cornerstone University, Grand Rapids, MI
Cornerstone University, Grand Rapids, MI
Glo-Bus Industry Champion 2009: Developing Winning Competitive Strategies
May 2007
BACHELORS,
Computer Information Systems 3.87 GPA, High Honor
Davenport University, Grand Rapids, MI, Minored in Web Design
Davenport University, Grand Rapids, MI, Minored in Web Design